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Resident Resources

Prospective Residents

Find Your Perfect Home

If you are in the market for your perfect rental home, you have come to the right place. As a prospective resident, we can help you through the process of finding and applying for the home of your dreams. Once you are a resident, we have a suite of tools to make your rental experience the best it can be.

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Resources & Tools

Current Residents

Resources to Make Your Stay Comfortable

For our current residents we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our residents.

Resident Portal

Resources & Tools

Pet Policy

  • Only common domesticated animals (50 lbs. or less) are allowed on any property that permits pets (unless otherwise authorized in writing by RVA Property Management).
  • Farm animals, exotic animals, ferrets, and any large or aggressive animals will not be permitted.
  • A non-refundable $250.00 pet fee is required for each pet. Additional pet rent may be required. Paid pet fees do not give license for any additional pets or replacement pets.
  • No more than 2 pets will be approved per property unless authorized in writing by RVA Property Management.
  • Harboring an unauthorized animal on the property will result in a minimum fee of $500.00 per animal.
  • Pets are permitted at the sole discretion and approval of the property owner.

Maintenance Request

To submit a service request, login to your Online Tenant Portal, click on "Service Requests", click on "Create Service Request", complete and submit a request. All service requests must be submitted through your online tenant portal. Service requests received by email, voicemail, or text message may be delayed in being processed. If you have a fire or police emergency, please call 911 before contacting our office or submitting a service request.

For after hours service requests and emergencies (including weekends and holidays), call (888) 418-3748. If a service request is considered an emergency, a vendor will be dispatched. You will be required to provide access to the vendor.

Emergency service requests may include, but are not limited to:

  1. Plumbing leak, flooding
  2. Loss of hot water
  3. Loss of heat or air conditioning (temperature dependent)
  4. Loss of utilities
  5. Loss of use of only toilet
  6. Substantial damage to home

Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made but you may be charged for the cost of the repair.